Frequently asked questions

If you don’t find an answer to your question, don’t hesitate to send us a message.

What is Care Hackathon?

NHS Ayrshire & Arran is excited to be hosting a two-day Care Hackathon to develop innovative solutions that deliver the right care, in the right place, by the right people, at the right time, for people in Scotland.


Do I have to come both days? Do I have to stay all day?

We hope that people will form teams who will work together over both days so it would be best if you could come and stay for the full day, both days.

I work on a Friday. How can I arrange with my employer to attend? Can I get a day off in lieu for working on the Saturday if I work for NHS?

If you work for an NHS organisation (particularly NHS Ayrshire and Arran) your employer should fully support your attendance and be able to arrange cover with enough notice. You should also be able to claim a day off in lieu if you attend for the full day on the Saturday.

How much does it cost?

The event is free.

Do I have a place at the event if I've registered?

We have a venue with a limited capacity and we want to make sure we have a broad representation of people – with a mix of knowledge and skills. If you have registered interest, you’ll be added to our mailing list and receive email updates about the event. You will be informed two weeks before the event if you have place.

What do I need to bring? Do I need to prepare beforehand?

Just bring yourself and your ideas! If you have a laptop or smart phone it may help to bring that if you want to access the internet at any time.

Is this event just for professionals? I don't know much about technology and I'm not a creative...

There will be a broad mix of people there, and we want people with lived experience of seeking, receiving and delivering unplanned care, as well as people who would call themselves creative or technology experts or professionals. So don’t worry if you are a digital novice – your experience is equally valued.

What will I be expected to do?

We hope that you will come along and share your understanding and experience of unscheduled care. We will have some representative stories to share (drawn from our user research) that will provide insights into some of the challenges of unplanned care. We hope that people will form teams focusing on specific aspects that are of interest to them. We will provide a range of activities and tools to support the teams to generate ideas to improve the area they are focusing on.

I can’t make the dates, can I still contribute?

If you are available, but cannot make it to the location, you will be invited to connect in through the internet and make your contribution. We will also have a live twitter feed that you can contribute to before, during and after the event. If you cannot be available on the day but you have a story or idea to share that you feel we should know about, then please email this to

Will my travel expenses be covered?

We can cover travel expenses from Ayrshire and Arran if your organisation does not fund your travel. There will be travel expense forms available on the day and we would need receipts or copies of receipts to enable us to pay expenses.

Will we get refreshments for free or will we have to pay?

All refreshments will be provided during the two days, but evening meals will not be covered.

General Questions

What is unscheduled care?

Unscheduled care is a term used to describe any unplanned health or social care. This means care that can’t wait, and includes emergency support to people in their own home; booking of urgent GP appointments; 999 ambulance services; and emergency visits to hospital, including A&E.

Who is paying for this event?

Scottish Government and NHS Ayrshire and Arran are funding this event to promote innovation in unscheduled care.

Ideas and Solutions

What will happen to all of the ideas people come up with at the event? Will anything really change? What is the point?

The ideas will be developed with the teams into design briefs that will be presented at a follow-on event at the end of May. We would hope that innovative ideas that do not involve technical development could be prototyped quickly and refined into new models of practice. Those requiring further technical development may be openly shared as design briefs for technical development, open to outside businesses to pursue, if the team developing the idea does not have the expertise to develop it themselves. We will have representatives from Scottish Enterprise and business investment consultants present who may be able to support in development of a business proposal.

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Care Hackathon, Friday 29th and Saturday 30th April 2016.